Refund Policy
Refund Policy:
Thank you very much for purchasing from Meu Time ! We strive to provide you with a smooth, satisfying and enjoyable shopping experience. Please read our refund policy carefully before making a purchase.
While we make every effort to ensure timely and accurate deliveries, certain circumstances may be beyond our control, such as carrier errors or other unforeseen events. In these cases, we recommend that you contact the carrier or our customer support team to investigate the issue further and explore possible solutions.
Refunds after return - Item condition:
If you wish to return an item, we will only issue a refund if the item meets the following conditions:
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The item must not be personalized. Exchanges and returns are not possible for personalized items.
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The item must be new, with no signs of use.
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It must be returned in the same condition in which it was sent to you, with all labels attached.
If the returned item does not meet the above criteria, we reserve the right to deny the refund. The item must be returned within 14 days of receipt, and you must provide a valid proof of purchase.
We do not cover any costs associated with the return, these costs are the responsibility of the customer.
Refund Process:
To initiate a refund request, follow these steps:
Please contact our customer support team via live chat or at support@meutime.pt within 14 days of receiving your item. Please provide your order number, details of the item you wish to return and the reason for the return. Our customer support team will guide you through the return process, including the address to which you should send the item. Once we have received and inspected the returned item and confirmed that it meets the conditions mentioned in section 2, we will process the refund.
Refund Methods:
Refunds will be processed via the original payment method used during purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your bank or payment provider.
Contact Us:
If you have any questions or concerns regarding our refund policy or your specific situation, please do not hesitate to contact our customer support team at officialmeutime.pt@gmail.com or via our Live Chat.
We are here to help and ensure your satisfaction. Please keep a copy of this refund policy for your records.
By making a purchase with us, you acknowledge that you have read and understood this policy and agree to abide by its terms and conditions.
This policy is subject to change without notice, and any updates will be posted on our website.
Yours sincerely,
My Team
